Services 2017-06-05T20:03:34+00:00

CantierTM Software Implementation

With our professional services team and the proven implementation methodology, Cantier implements it’s products within the target time and initially agreed budget. Cantier Software Implementation methodology supports the rapid and phased implementations depends on the size of the project. As the Cantier products suites are Out-of-Box and industry specific, we are able to implement the product faster with the minimal customization.

Software Implementation Phases:

Requirement & Analysis - Cantier Software Implementation

Requirement & Analysis

The result of our analysis is a proposal that will contain future business processes, technical model, architecture model, application gaps, performance testing models, and a migration strategy to the new system.

Build Phase - Cantier Software Implementation

Build Phase

Program coding and unit testing to attain custom tailored business solution is done during this phase. Interfaces and integration to external systems and pilot test is also performed to ensure usability of the system.

Transition Phase - Cantier Software Implementation

Transition Phase

Deliverables in making the system available for pilot or parallel run by end-user is performed by the project team during this phase.

Production Phase - Cantier Software Implementation

Production Phase

After successful parallel run, the system goes live. Implementation team ensures that enhancements were addressed in the final realization of business objectives with referenced to requirements & analysis phase.

CantierTM Support Services

After successful implementation of the modules, Cantier’s Annual Maintenance & Support will give you 24/7 support via Instant Hot Line service. Our support team is well trained to provide instant answers to all the common issues encountered during the initial utilization phase. In extreme rare case, should the issues cannot be resolved through the Instant Hot Line service, with your mutual consent, our technical team will “take-over” your system remotely to resolve the issues promptly, thus avoiding substantial system down-time that can critically affect your manufacturing operations.

CANTIER’s customer focused support and services put you on the road to success and step up your operation excellence. Our well trained technical support team and Application Consultants help you to achieve the very best return of your IT Systems Investments.

Our Support Model

Help Desk

Help Desk

A dedicated personnel that logs issues raised by customers and, performs resolution in all customer locations.

Remote Support VPN

Remote Support VPN

Can be set up to connect technical support desk to the Customer’s site and see the problem directly such as: Problem diagnosis, Upgrade installations, Resolve issues remotely.

Onsite Support

On Site Support

The issues that are not solved through our remote support shall be handled by our technical support people being on site for resolution, within the period agreed in the maintenance support contract.